Frequently Asked Questions

New accounts start with a small number of free token(s) — enough to try the Service before you need to buy more. The exact number is shown on the registration page and your dashboard.

Images (JPEG, PNG), PDFs, and Word documents (.docx). Photos of physical receipts and digital PDF receipts (e.g. emailed invoices, M-Pesa statements) both work.

Yes — one free scan is available without an account, tied to your browser session. Creating an account gives you a starting token balance and keeps your history.

One token = one distinct receipt extracted. If a single uploaded file contains several genuinely separate receipts, each one is charged individually — but a single itemized receipt (e.g. a grocery bill with several products) only ever counts as one receipt, regardless of how many items are on it.

Uploading is never blocked by your token balance — you can always add files to your queue, up to 20 at a time. Only the scanning/processing step requires tokens. If you run out partway through a batch, whatever was already processed is kept, and the rest stays queued until you buy more tokens.

From your dashboard or the Buy Tokens page, via M-Pesa (Kenya) or card (Stripe, international). Preset packages and custom amounts are both supported.

No — tokens remain on your account (or your business's shared pool) until used.

A business account has a shared token pool across every team member, a "master" view of everyone's processed receipts, and role-based access (owner, admin, manager, member).

To keep business accounts genuinely tied to an organization, business signup and every invited team member must use an email on the same company domain — personal providers like Gmail or Yahoo aren't accepted for the business owner's email.

A manager can view the business-wide Output and master export (every team member's receipts, not just their own) and manage team members — but cannot change billing/subscription settings or manage API keys. Those stay owner/admin-only.

Yes — business accounts can generate an API key and pull processed receipts (JSON or CSV/Excel/PDF export) into another system. See the API documentation.

You can edit any field of a processed receipt — the correction is saved permanently and reflected in every future export, so a one-time fix is all it takes.

Yes, at any time — CSV, Excel, or PDF export, for a single receipt, a date range, or your full history.

Archiving is reversible — an archived receipt moves to your Archived page and can be restored at any time. It's removed from your active lists but not permanently deleted.